Support
We’re here. A real person answers.
Email us and include the name on your account. If it’s about a specific card, the recipient’s name helps us find it fast.
Where is my card?
Open the card from the Cards tab. The timeline shows Created → Printed → Mailed → In Transit → Delivered → Scanned → Watched. We print within 1 business day and USPS First-Class usually takes 3–5 business days after that in the Southeast, 4–6 across the rest of the contiguous U.S.
If it hasn’t arrived 10 days after mailing, email us and we’ll reprint it free.
Something went wrong with the print
Arrived damaged, printed with a defect, or the QR won’t scan? Send us a photo and we’ll reprint and re-mail it at no charge.
The video won’t play
Ask the recipient to scan the QR with their phone’s built-in camera (no app needed) and to make sure they’re online. If it still doesn’t play, email us the recipient’s name — we can fix the link on our side without reprinting.
To remove a video, open the card and choose Delete video. The link stops working immediately.
Refunds and cancellations
Cards that haven’t printed yet can be cancelled or edited from Cards → Scheduled. Single-card purchases refund in full; pack LifeCards return to your balance. Unused packs are refundable within 14 days of purchase for the unused portion. Refunds go back to your original payment method; timing depends on your bank.
I entered the wrong address
If the card hasn’t printed, open it and edit the address — no charge. If it has already printed, we can’t recall it from the mail, but you can send another; if our verification had marked the address Verified, the reprint is free.
Delete my account
In the app or on the web: Profile → Settings → Delete account. Confirm, and your people, photos, videos, drafts, and reminders are removed within 30 days. Purchase records are kept only as long as tax law requires. Cards already in the mail can’t be recalled.
Can’t sign in? Email support@lifecard.app from the address on your account with the subject “Delete my account” and we’ll do it for you and confirm by reply.
Get a copy of my data
Email us and we’ll send an export of your people, dates, cards, and purchase history. See the Privacy page for exactly what we store.
Is there an iPhone app?
It’s coming to the App Store. Until then, everything works in the web app, and your account will carry over.